WHAT IS THE STATUS OF MY ORDER?
Please note that order shipments may take up to 6-7 business days.
Once an order has shipped, an email will be sent with the tracking information.
WHAT TO DO IF I RECEIVE A TAXES PAYMENT REQUEST?
For all orders, taxes and import duties are included in the final price.
If you have received any customers payment request, please contact our customer service. These charges will be fully covered by Byredo.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa, Mastercard, American Express, Alipay, Discover, Maestro, PayPal, Apple Pay and Klarna.
CAN MY ORDER BE GIFT WRAPPED?
Every order placed on BYREDO.com ships in a gift box with signature BYREDO packaging. Invoices shipped in all orders do not show products or order totals. If you want a proper invoice, please contact our Customer Service’s team.
WHERE CAN I FIND A BYREDO NEAR ME?
Please visit our Stores page to find the BYREDO store or counter nearest you. We recommend contacting our authorized retailers prior to your visit, as we are unable to view their stock information.
WHAT ARE YOUR SHIPPING METHODS AND POLICIES?
Free standard shipping on all orders.
Same Day Delivery is now available in London on orders placed before 2pm CET Monday to Friday. All orders placed outside those times will be shipped on the following business day.
Import duties will be fully covered.
HOW CAN I USE MY DISCOVERY SET VOUCHER?
An email will be sent 2 days after purchasing a Discovery Set with a unique voucher code that can be used towards a purchase of any 50ml or 100ml fragrance. Discovery Set Vouchers are not redeemable in store.
WHERE CAN I USE MY GIFT CARD?
Gift Cards purchased on BYREDO.com can only be used towards online orders and are not redeemable in stores.
DO YOU ACCEPT RETURNS?
BYREDO.com accepts returns within 30 days of delivery using our pre-paid return labels provided by our Customer Care team.
Please note that all items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned. Your right to return goods does not apply to goods made to your specification, or which have been clearly personalized, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. For the return of leather goods, items should be returned unused, with all tags attached and with all BYREDO packaging (including any dust bags and plastic packaging). Please submit your request for return, including the order number and item you are looking to return to receive a prepaid UPS return label from Customer Care.
HOW CAN I CONTACT CUSTOMER CARE?
Customer Care is available Monday – Friday 9:30am to 1pm and 2pm to 6pm CET
+44 808 281 2913 or through our Contact Us form.
Please allow 24 to 48 hours to receive a response via email.
Due to Bank Holidays, our Customer Service will be closed on Monday and Tuesday November 1st. We invite you to send us an email and we will answer as soon as possible.